fbpx

Get in Touch

Any questions? We´ve got the answers!

Have Any Question?

We will answer!

Find Us

Vigo, Spain

Support

Email: hola@xananstudio.com

Working hours

Tuesday - Friday: 10:00 - 18:00

Frequently Asked Questions

Shipping prices are calculated based on size and weight of the shipment, which may vary depending on the product size and quantity ordered. The exact shipping costs are shown in the checkout. 

 

Free Shipping for Spain (excluding Canary Island): Spanish Post International 
Delivery within 8-15 business days excluding duties and taxes.

 

EVERY OTHER COUNTRY

The duty, sales tax and import taxes will be charged. These must be paid by the recipient upon delivery of the order.The exact shipping costs are shown in the checkout. 

 

 

We believe repairs are part from ethical Xanan  principles, and  we also want to reduce our damage to the planet when it comes to shipping. In practical terms, this means that we’re in the process of establishing a network of regional repair shops. Any ways until this is possible.  You can send the package on your own with the courier service you prefer (the shipping costs are at your own expense) to our studio in Spain. The repair is for Free if  your piece is returned upon 30 days after you purchased. We will refund the total paid amount for the order, including any original standard shipping costs if it is a factory default.

If at the end you decided you just want to return the product cause you do not like, we will be sad :(. But we can take it back. In order to do this is essential that the products to be returned are in perfect condition, without any obvious signs of use. Also it is your responsibility to provide the original XANAN packaging to ensure that the articles reach get in perfect condition; if not, no return may be made. 

If the items are received in poor condition, we will not be able to process your return.

Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.

Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Find Us

Vigo, Spain

Support

Email: xanan.mexico@gmail.com

Working hours

Tuesday - Friday: 10:00 - 18:00

Shopping Cart
This website uses its own cookies for its proper functioning. By clicking the accept button, you agree to the use of these technologies and the processing of your data for these purposes.    More information.
Privacidad