Get in Touch
Any questions? We´ve got the answers!
Have Any Question?
We will answer!
Find Us
Vigo, Spain
Support
Email: hola@xananstudio.com
Working hours
Tuesday - Friday: 10:00 - 18:00
Frequently Asked Questions
Shipping prices are calculated based on size and weight of the shipment, which may vary depending on the product size and quantity ordered. The exact shipping costs are shown in the checkout.
Free Shipping for Spain (excluding Canary Island): Spanish Post International
Delivery within 8-15 business days excluding duties and taxes.
EVERY OTHER COUNTRY
The duty, sales tax and import taxes will be charged. These must be paid by the recipient upon delivery of the order.The exact shipping costs are shown in the checkout.
We believe repairs are part from ethical Xanan principles, and we also want to reduce our damage to the planet when it comes to shipping. In practical terms, this means that we’re in the process of establishing a network of regional repair shops. Any ways until this is possible. You can send the package on your own with the courier service you prefer (the shipping costs are at your own expense) to our studio in Spain. The repair is for Free if your piece is returned upon 30 days after you purchased. We will refund the total paid amount for the order, including any original standard shipping costs if it is a factory default.
If at the end you decided you just want to return the product cause you do not like, we will be sad :(. But we can take it back. In order to do this is essential that the products to be returned are in perfect condition, without any obvious signs of use. Also it is your responsibility to provide the original XANAN packaging to ensure that the articles reach get in perfect condition; if not, no return may be made.
If the items are received in poor condition, we will not be able to process your return.
Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.
Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Track Order
Packaging & Delivery
FAQ Services
Returns Policy
Find Us
Vigo, Spain
Support
Email: xanan.mexico@gmail.com
Working hours
Tuesday - Friday: 10:00 - 18:00